Support for your Prima 1 2 3

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Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

How do I use it my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

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How do I know if my computer has USB 3.0 ports?

  Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...

Read more
Prima 2e User Manual

The Prima 2e User Manual explains how to install and setup your printer, as well as basic operating instructions. A printed User Guide is provided wit...

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TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

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Prima 2e / Prima 3 Driver V5.7

This is the latest driver for both the Prima 2e and the Prima 3 printer models. Compatible with: Windows 2000 Windows XP Windows VIS...

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Prima 2e Cleaning Guide

Cleaning your printer is important. This guide explains the simple regular cleaning required to keep your card image quality high.

Read more
How do I know if my computer has USB 3.0 ports?

  Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...

Read more
How do I know if my computer has USB 3.0 ports?

  Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...

Read more
How do I use it my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
How do I know if my computer has USB 3.0 ports?

  Cmd + Space:  start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in the top left-h...

Read more
How do I use it my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Read more
TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Read more
Prima 2e User Manual

The Prima 2e User Manual explains how to install and setup your printer, as well as basic operating instructions. A printed User Guide is provided wit...

Read more
Prima 2e / Prima 3 Driver V5.7

This is the latest driver for both the Prima 2e and the Prima 3 printer models. Compatible with: Windows 2000 Windows XP Windows VIS...

Read more
Prima 2e Cleaning Guide

Cleaning your printer is important. This guide explains the simple regular cleaning required to keep your card image quality high.

Read more

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What customers say about our support...

4 stars were given because the printer was literally bought a month and a half ago and instead of just swapping it out with a new one, we had to go through the manufacturers warranty process. I will say, from the time I shipped it out to the time I got it back was great. Hardly any time passed.

Printer model:

With a couple of email. Got the information I need to resolve my issues. Great work. Great products. Thank you.

Printer model: Magicard 600

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

Printer model: Rio Pro 360

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates